Aquila — Shoe Store in Brisbane Airport

Reviews of Aquila

• Sean

  Added 2016.06.26

  I had told her that the topee had been put on these shoes as recommended by their city store at the cobblers they recommended. The topee was like brand new such was the limited use of these shoes, which I also use ceder trees in daily, I store them in box when not in use and also regularly polish them to keep them in pristine condition.
• Blake

  Added 2015.06.20

  Terrible sales team. One says 20% discount across the range and the other says only on certain range. I found them to be unhelpful and not interested. I like the brand but not these guys in store.
• Olivia

  Added 2015.06.04

  15/7/2017 Went into get a refund on a manufacturers fault on shoes I had purchased from this store and I have brought numerous pairs of shoes from here in the past. The sales guy had told me he need approval from his state manager for this, he could give me a store credit or I could look in store to see if there was a suitable replacement for the shoes. I had a look in store, nothing similar or that I was interested in at the time so I went back to proceed with have my refund that I am entitled to under ACL.
• Justin

  Added 2015.04.17

  Never again will I purchase from this company.
• Zachary

  Added 2015.01.05

  Guess what. Dad's are parents too.
• Andrew

  Added 2014.12.25

  I would never buy another pair of shoes from Aquila again and wouldn't recommend them to anyone in the future which I had freely given recommendations about in the past. The sales manager probably needs to be sacked or totally retrained by the State Manager and have the sales guy promoted as I couldn't fault the way he handled the situation and was upfront about what he was and wasn't able to do without a higher authorisation, but the sales manager had zero people skills and doesn't represent Aquila in a good light at all, her customer service was non existent, I have never experience service that poor from a manager before.
• Christopher

  Added 2014.06.28

  Really good customer service! I went in on wednesday for some work shoes and this lady was so attentive to my needs, I ended up buying two pairs of the shoes she suggested, unfortunately I don't remember her name but awesome service but I'd highly recommend this store.
• David

  Added 2014.06.10

  I am a massive proponent of the importance of good customer service in any industry, particularly in retail!
• Brandon

  Added 2014.04.27

  I walked into Aquila while pushing my son in a pram. The sales assistant, as a first remark, asked if I was "babysitting" today.
• Hannah

  Added 2014.02.25

  I'm his goddam dad. I do not baby sit my son. That remark nearly led to me walking out on the spot. She tried to be helpful after that, but I ended up deciding to not purchase from Aquila, at all, because of that remark. I'm very happy to take my business elsewhere.
• Emma

  Added 2014.02.16

  At this point his manager who had spoken to the state manager got involved and was very rude and tried talking down to me like I didn't know my rights she asked if these were my only pair of shoes and tried to fob me off said I would have to leave the shoes there and upon inspection from there cobbler there was a 'chance' I might get a refund and to leave the shoes there and that was that, take it or leave it.
• Brian

  Added 2014.01.20

  Amelio's customer service could only be trumped by the customer service provided by Jamie, who has assisted me as much as humanly possible in selecting the shoes for my Wedding. His service was exceptional - to the extent that I think others should follow him around with a notepad documenting how to treat customers.
• James

  Added 2013.12.31

  Put simply - if I could rate higher, I would.
• Charles

  Added 2013.09.09

  I have purchased shoes from this store now on two separate occasions. The first of which, I was served by Amelio who was very helpful, polite, eager to assist where possible and ensured that I would always return to this store.
• Owen

  Added 2013.04.22

  During this time arguing what the manager didn't know about ACL, the sales guy re called the State manager again and had asked if I could have a look around some of the other shops and he would send pictures to the state manager to get a decision from her on the outcome. I went off and came back at which point he had 2 options for me a 'better' shoe or my refund processed for me. I took a look at the shoe on offer on the computer screen but they didn't have a picture in the colour they were offering, so I opted for my refund as I wanted to get another pair of shoes to replace these as I rotate all my dress shoes I have invested in to look after them.